Client portal for MSPs

The request that came in by phone and went nowhere

A client calls about a change they need. The tech who answered jots it on a sticky note, gets pulled into an outage, and the note becomes part of the desk’s permanent geology. A week later the client asks why it’s not done, and the honest answer is that it never made it into anything you actually track. It wasn’t ignored — it just never landed somewhere you’d see it.

MSPs run tight internal systems, but the front door for clients is often whatever channel they reach for: a call, an email, a message to the tech they happen to know. The intake is the leak, and onboarding a new account — with all its access, assets and contacts — is its own scramble every time.

How StellaJourney fits an MSP

StellaJourney gives your MSP and each client a branded portal that becomes the single front door for client-facing work.

• Onboard new accounts with a repeatable checklist, so access, asset lists and contacts are captured the same way every time.
• Catch every request in one inbox — clients submit from their portal, with context attached, instead of by phone or scattered email.
• Sort by what’s urgent with one queue that surfaces new and overdue items first, so nothing sits unseen.
• Keep clients in the loop with status they can see, cutting the “any update?” calls that interrupt the desk.

This sits alongside your RMM and PSA, not on top of them — it’s the layer between you and the client, so internal tooling stays internal and client requests stop slipping. We call each engagement a journey; to the client it’s just where their requests go.

Built for the way MSPs actually work

It’s not a ticketing replacement and it’s not a CRM — it’s the client-facing intake that keeps requests from vanishing, priced flat with no per-seat fees. Every ask lands somewhere you’ll see it, and nothing falls through the cracks.